Company registration number: 07671268.

Registered office, 73 Church Road, Hove, East Sussex, BN3 2BB

VAT number: 979 8530 47

Insurance and public liability

Terms & Conditions

  • The client will hold a retention of 5% from the final payment or final stage payment for contracts of any value higher than £5,000. This will be held for 6 weeks after completion unless any faults appear within that time. If this is the case Cocoon Property Limited shall return and on correction of all faults will be paid the retention in full. If no faults occur the retention shall be paid to Cocoon Property Limited in full at the end of the 6 weeks.
  • Cocoon Property Limited agrees to guarantee that all work be of a standard a reasonable person would expect.
  • It is Cocoon Property Limited’s responsibility to ensure that any sub-contractors used have the appropriate insurance cover.
  • It is the responsibility of Cocoon Property Limited to ensure the site and all work carried out on the site conforms to health and safety regulations.
  • It is the responsibility of Cocoon Property Limited to appropriately dispose of all waste and to leave the site in a tidy condition once the work is complete.
  • Cocoon Property Limited may terminate this contract if:
  • The client fails to make any payments on time as agreed to in this contract.
  • The client without reasonable cause delays the builder from completing the work.
  • The client will be responsible for providing access to the property and any mains service that the builder requires and to ensure the builder can access the working area.
  • The client can terminate this contract if:
  • The work is not to a standard a reasonable person would expect
  • The work is not being completed within the time scale
  • Any specifications or agreed amendments are not being adhered to.
  • In the event of either party terminating this contract for reasons described above (in writing) Cocoon Property Limited will be paid for all work and any materials on site at the time the contract is ended. The amount owed should be determined from the stage payments. For instance, if  Cocoon Property Limited is half way through stage 3 then approximately half the agreed figure for stage 3 will be due.
  • If there is a disagreement regarding the amount owed, the services of an independent quantity surveyor (“QS”) must be sought, to act as an expert, and the parties shall be bound by his/her decision. The identity of the QS shall be agreed between the parties in default of which the nomination shall be made (at the parties’ equal cost) by the President of  the Royal Institution of Chartered Surveyors (“RICS”). In the first instance the parties will each share equally the QS’s costs although the QS will have power to determine the proportions in which the parties should meet his costs (and the cost of his nomination if RICS were used for this purpose).
  • If there is a disagreement regarding the standard of work, the services of an independent building surveyor (“BS”) must be sought, to act as an expert, and the parties shall be bound by his/her decision. The identity of the BS shall be agreed between the parties in default of which the nomination shall be made (at the parties’ equal cost) by the President of  RICS. In the first instance the parties will each share equally the BS’s costs although the BS will have power to determine the proportions in which the parties should meet his costs (and the cost of his nomination if RICS were used for this purpose).
  • Any dispute between Cocoon Property Limited or client can be referred initially to the free-of-charge mediation service the Buy with Confidence scheme offers. The mediation is not legally binding and it does not preclude either party from pursuing further action if the mediation fails to establish a resolution.

Customer cancellation rights

  • The Consumer has the right to cancel the contract if he wishes and that right can be exercised by delivering, or sending (including by electronic mail) a cancellation notice to the trader at any time within the period of seven days starting with the day of receipt of a notice in writing of the right to cancel the contract. Cancellation should be communicated in writing or by email to Cocoon.
  • Cancellation is deemed to be served as soon as it is posted or sent or in the case of an electronic communication from the day it is sent.

Work begun prior to the expiry of the cancellation period

  • If you have agreed in writing that work will commence before the seven-day cancellation period expires, and you subsequently cancel in accordance with your rights, you are advised that reasonable payment may be due for any work carried out. You are asked to confirm in writing that work may commence before your cancellation period expires.